Sales & Delivery Enquiries:    Please WhatsApp to +65 97203875 or email to sales@zenmtech.com   
    GST Reg No: 201213053N

    Technical Support:    Please WhatsApp to +65 97206258 or email to support@zenmtech.com

Customer Service

 Shipping & Delivery
For local (Singapore), we provide local courier devlievery services. Local shipping is free for above S$200 purchase, $5 for above S$100 purchase, and $7 for purchase value below S$100. Kindly note that the standard local courier delivery is for office hours delivery and main land only and excludes Airport Terminals, Military Areas, Institutions, Government Buildings, etc. Please contact us if you need delivery to be outside office hours (the delivery charge is significantly higher depending on the timing). For all other countries, delivery will be through UPS, DHL and Post Office Air Mail. Please contact us if you would like to use a different courier company. If you have any special instructions for your order, you can put your requests in the "Customer Order Comments" box at the end of the order process. Alternatively, you can email your order instructions to us. Please note that self-collection is not available.
 Returns & Replacement
In general, due to the nature of RC hobby, all the products are sold without warranty, and are not returnable / exchangeable / refundable.
 Ordering
All orders can be made online or through email. Customers can enter their requests/comments at the last stage of order process; just before clicking the "Place Order" button.
 Payment, Pricing & Promotions
For online purchases, payment will be made through SmoovPay (for Visa and Master cards), Paypal (including major credit cards that supported by Paypal) and Internet bank transfer. Other payment methods, such as cheque, can be arranged (please contact us for the arrangement). You do not need to have an account with SmoovPay when paying with Visa/Master cards, SmoovPay is just a payment gateway.  Our showroom/office accepts payment in cash, Nets, Visa and Paypal (including major credit cards supported by Paypal), howerver, any discount/promotion will only apply to cash and Nets payment. All prices listed are subjected to changes without prior notice. Our online store displays only prices without tax,  and excludes delivery charges. There will be a tax (GST - Goods & Services Tax) applied to all local (Singapore) sales, it will not apply to any other countries (for sale with shipping address outside Singapore). Please note that payment has to be made before the ordered items are shipped. For self collection, prior payment has to be made before we pack the items for collection.
 Viewing Orders
You can view the status of your orders online.
 Updating Account Information
Please update your personal information if there are changes. Kindly contact us if you need any assistance.
 

(Last Update: 22 July 2017)