Customer Service

Shipping & Delivery
For local (Singapore), the delivery charge for below 1.5kg is $5 (using Singpost SmartPac), and local courier for delivery above 1.5kg. Kindly note that the standard local courier delivery is for office hours delivery and main land only which excludes Airport Terminals, Military Areas, Institutions, Government Buildings, etc. Please contact us if you need delivery to be outside office hours (the delivery charge is significantly higher depending on the timing). For all other countries, delivery will be through UPS, DHL and Post Office Air Mail. Please contact us if you would like to use a different courier company. If you have any special instructions for your order, you can put your requests in the "Customer Order Comments" box at the end of the order process. Alternatively, you can email your order instructions to us. Please note that self-collection is not available.

Returns & Replacement
In general, due to the nature of RC hobby, all the products are sold without warranty, and are not returnable / exchangeable / refundable. In addition, we are not responsible for any incorrect parts that ordered by customers in any way. It is the respobsibility of the customer to ensure the correct parts are ordered.

All orders can be made online or through email. Customers can enter their requests/comments at the last stage of order process; just before clicking the "Place Order" button.

Payment, Pricing & Promotions
We use payment gateways Stripe and SmoovPay (for credit cards), HitPay (for Paynow and credit cards). Alternatively, you can use bank transfer. However, please note that for international bank transfer, you need to bear bank charges for both sides. Other payment methods, such as cheque, can be arranged (please contact us for the arrangement). You do not need to have an account with Stripe, SmoovPay or HitPay when paying with credit cards. Stripe, SmoovPay and HitPOay are just payment gateways. Our showroom/office accepts payment in cash, Nets and Paynow, howerver, any discount/promotion will only apply to cash and Nets payment only. All prices listed are subjected to changes without prior notice. Our online store displays only prices without tax, and excludes delivery charges. There will be a tax (GST - Goods & Services Tax) applied to all local (Singapore) sales, it will not apply to any other countries (for sale with shipping address outside Singapore). Please note that payment has to be made before the ordered items are shipped. For self collection, prior payment has to be made before we pack the items for collection.

Viewing Orders
You can view the status of your orders online.

Updating Account Information
Please update your personal information if there are changes. Kindly contact us if you need any assistance.

(Last Update: 30 Apr 2021)